Refund policy

Last updated: 18 August 2026

Right of withdrawal (14 days)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days, without giving any reason. The period begins on the day you (or a third party indicated by you, other than the carrier) take physical possession of the goods.

To exercise the right of withdrawal, inform us of your decision by an unequivocal statement: email annika@insectinsane.com. Please include your order number and the name of the item. To meet the deadline, it is enough that you send your communication before the 14-day period expires.

If you wish, you may use the model withdrawal form: insectinsane.com/en/pages/taganemisavaldus. Using it is not compulsory.

You can also start a return yourself from your customer account: sign in through the “Orders and returns” link on the site, open the order and submit a return request. We confirm the request and send return instructions by email. Both routes — email and account — are equally valid.

Returning the item

Send the item back within 14 days of sending us your withdrawal notice. We will send you the return address together with our confirmation of your withdrawal notice.

You bear the direct cost of returning the goods. We recommend a tracked shipping method — you are responsible for the parcel until it reaches us.

The item must be in the same condition in which you received it. You may handle and inspect it as you would in a shop. If the item is damaged or its value has diminished through your handling beyond what is necessary to establish its nature and characteristics (for example by wearing it), we may reduce the refund accordingly.

Every piece is a hand-embroidered one-of-a-kind item. Please return it in its original packaging or equivalent protective packaging, together with its numbered card.

Refunds

We will refund all payments received from you, including the costs of delivery, within 14 days of the day we receive the goods back or the day you supply evidence of having sent them back, whichever is earlier.

The refund is made using the same means of payment you used for the original transaction, unless otherwise agreed. You will not incur any fees as a result of the refund.

If you chose a delivery method other than the least expensive standard delivery we offer, we refund delivery costs up to the amount of that least expensive option.

Faulty or damaged items

Please check the item on arrival. If it is defective, damaged or not what you ordered, contact us immediately at annika@insectinsane.com — include a photo and your order number.

For faulty goods, we cover the return costs. You have the right to require repair or replacement and, where that is not possible or reasonable, a price reduction or cancellation of the contract. Under the Estonian Law of Obligations Act we are liable for two years from delivery for any lack of conformity that becomes apparent within that period.

This does not cover normal wear and tear, damage caused by improper storage or use, or water and moisture damage.

Cancelling an order

If your order has not yet been dispatched, you can cancel it free of charge — write to us as soon as possible.

Disputes

If you are not satisfied with our resolution, you may refer the matter to the Estonian Consumer Disputes Committee (Consumer Protection and Technical Regulatory Authority, www.tarbijakaitse.ee).

Contact

Insect Insane
Email: annika@insectinsane.com